At 24byMe, we strive to deliver high-quality integrative health services. Refund terms vary by service type as outlined below.
Precision Health Insights assessment fees are non-refundable once the assessment process has begun, which includes the completion of intake forms or the initiation of any diagnostic testing. If you cancel your evaluation at least 24 hours before your scheduled appointment, you will receive a full refund of any fees paid. Cancellations made less than 24 hours before the appointment are not eligible for a refund.
For wellness program enrollments, you may request a pro-rated refund within 7 days of enrollment, minus the cost of any evaluations or services already rendered. After 7 days, program fees are non-refundable but you may continue to access the program for its remaining duration. The cost of the initial Precision Health Insights assessment will be deducted from any refund calculation.
CTM subscriptions are month-to-month. You may cancel your CTM subscription at any time, and you will not be charged for the following billing cycle. No refunds are issued for partial months already billed.
To request a refund or cancellation, please email us at hello@24byme.com with the subject line "Refund Request" and include your full name, registered email address, and the service you are requesting a refund for. Refund requests will be processed within 10–15 business days.
In certain circumstances, such as medical necessity or service unavailability on our part, exceptions to this policy may be made at the sole discretion of 24byMe. Please contact us if you believe your situation warrants a review.
Last updated: July 2026