Question 1

What is Precision Health Insights?

Accepted Answer

Precision Health Insights is 24byME's flagship comprehensive metabolic evaluation. It combines advanced diagnostics — including CGM, BIA, transient elastography, and an extended blood panel — with a one-on-one physician consultation to create a personalised metabolic health blueprint. The result is a clear, data-driven roadmap tailored to your unique biology.

Question 2

Which Precision Health Insights tier should I choose?

Accepted Answer

Precision Health Insights is available in three tiers. Discover is the entry-level evaluation for preventive health seekers — 50+ biomarkers across all 9 domains with a 20-minute doctor review. Navigate adds CGM, advanced lipids (ApoB, Lp(a), hs-CRP), cortisol, and a 30-minute debrief with a health coach for those with known risk factors. Longevity is the most comprehensive — including epigenetic age, transient elastography, CIMT, 14-day CGM, and microbiome analysis with a 45-minute Mender MD session. Your intake consultation helps determine which tier is right for you.

Question 3

Do I need a referral from my doctor for Precision Health Insights?

Accepted Answer

No referral is required. Precision Health Insights is a preventive health service that you can book directly. However, we recommend sharing your Precision Health Insights report with your primary care physician so they have a complete picture of your metabolic health.

Question 4

How do I choose the right CST program?

Accepted Answer

Condition Specific Treatments (CST) are organised by condition — Sugar, Weight, Hormone, Heart, and Liver — and each program has severity-matched tiers. For example, Sugar offers Prevent (prediabetes), Control (managed type 2 diabetes), and Protect (advanced diabetes with complications); Weight offers Reduce, Reverse, and Restore; Hormone offers Balance, Regulate, and Restore; Heart offers Shield, Fortify, and Revive; and Liver offers Clear, Renew, and Restore. Your Precision Health Insights results determine which condition program and severity tier are right for you.

Question 5

Is Precision Health Insights mandatory before starting CST?

Accepted Answer

Precision Health Insights is strongly recommended before beginning CST because it establishes your baseline across all nine health domains. Without a Precision Health Insights, you lack the data needed to measure progress meaningfully. In certain cases, a limited baseline can be arranged — please speak with our team.

Question 6

Can I switch between CST variants mid-program?

Accepted Answer

Yes, you can upgrade or downgrade your CST variant at any time. Your subscription will be prorated accordingly. We recommend discussing a switch with your care coordinator to ensure continuity of your monitoring and coaching.

Question 7

How long does it take to see results with CST?

Accepted Answer

Most members see measurable improvements in glucose stability, energy levels, and body composition within four to six weeks. Significant changes in HbA1c and lipid markers typically become evident at the three-month mark. Results vary based on adherence and starting point.

Question 8

Is CST covered by insurance?

Accepted Answer

CST is not currently covered by insurance plans, as it is a preventive wellness program rather than a treatment for a diagnosed condition. We provide detailed invoices that you may submit to your insurer for possible out-of-network reimbursement.

Question 9

Is Precision Health Insights required before starting Lifestyle Prescription?

Accepted Answer

Yes, Precision Health Insights is a prerequisite for Lifestyle Prescription because the program is built on your individual metabolic data. Your Precision Health Insights results determine the specific glucose goals, dietary adjustments, and activity targets that will drive your Lifestyle Prescription plan.

Question 10

Can I skip Spark and go directly to Stack or Identity?

Accepted Answer

Yes. If you already have a strong habit foundation, you may start at Stack or Identity after a readiness assessment with your care coordinator. Spark is the recommended starting point because it builds foundational habits, but it is not mandatory. A Precision Health Insights assessment will help determine which Lifestyle Prescription tier is right for you.

Question 11

Can Lifestyle Prescription be combined with CST?

Accepted Answer

Yes. Lifestyle Prescription (Spark, Stack, and Identity) focuses on habit building — micro-habits, habit stacking, and identity-based transformation through structured coaching. Condition Specific Treatments (CST) are severity-based medical programs for a specific condition such as diabetes, weight, hormones, heart, or liver. Many patients combine a Lifestyle Prescription program with their CST program for better outcomes — the habits reinforce the medical protocol, and the medical protocol accelerates the habit results.

Question 12

Is Precision Health Insights needed before joining Longevity?

Accepted Answer

Precision Health Insights is recommended but not mandatory for Longevity. Since Longevity is designed for ongoing maintenance rather than initial transformation, we can work with recent lab results from your own physician. A Precision Health Insights within the last six months is ideal for accurate progress tracking.

Question 13

Can I switch between programs while on Longevity?

Accepted Answer

Yes, Longevity members can transition between any of our programs as their needs evolve. For example, you might return to a Lifestyle Prescription cycle if your glucose trends drift, then switch back to Longevity once stabilised. Your care coordinator will facilitate seamless transitions.

Question 14

Is there a family discount for Longevity?

Accepted Answer

Yes, we offer a 20% discount for additional family members enrolled in Longevity on the same account. Each family member receives their own personalised plan and care coordination. Contact our team to set up family enrolment.

Question 15

What is the difference between online and in-person consultations?

Accepted Answer

Online consultations are conducted via secure video call and are ideal for follow-ups, coaching sessions, and result discussions. In-person consultations include physical assessments such as BIA, transient elastography, and sample collection. Many members choose a hybrid model that combines both.

Question 16

What payment options are available?

Accepted Answer

We accept all major credit and debit cards, UPI, and net banking. Program fees can be paid upfront or in monthly instalments with no additional cost. All payments are processed through a secure, PCI-compliant gateway.

Question 17

What happens after I complete a program?

Accepted Answer

Upon completion, you will receive a comprehensive outcome report comparing your end-of-program data to your Precision Health Insights baseline. Most members transition to Longevity for ongoing maintenance, with periodic check-ins and re-assessments to ensure results are sustained.

Question 18

Can I join if I have a pre-existing medical condition?

Accepted Answer

Yes, our programs are designed to be safe for individuals with common metabolic conditions including prediabetes, type 2 diabetes, PCOS, fatty liver, and thyroid disorders. We require a full intake assessment to ensure the program is appropriately tailored to your medical context.

Question 19

How does my company get started with 24byME?

Accepted Answer

Corporate onboarding begins with a discovery call to understand your organisation's health goals and employee demographics. We then design a tailored program bundle — typically starting with Precision Health Insights for all participating employees — and roll it out with a dedicated care team.

Question 20

What is the pricing model for corporate programs?

Accepted Answer

Corporate pricing is based on cohort size, selected program tiers, and duration. We offer volume-based discounts starting at 25+ employees and provide a detailed proposal with transparent pricing. All corporate plans include a dedicated account manager and custom reporting dashboard.

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